EPOS Messenger helps us stand out from the crowd
by Niels Nielsen, GS Systems Managing Director
All EPOS solutions are the same is one of the biggest misconceptions we face in our industry! Certainly, it's one of the hurdles I have to overcome when I'm in front of a potential client for the first time.
Hopefully, by the end of the meeting, I'll have convinced the client otherwise when I talk about our experience in both the hospitality and retail sectors, our commitment to service and standards and our ability to understand the needs of our clients.
It also helps when I'm able to show rather than tell the potential client what makes us stand out from the crowd.
Like when I demonstrate and alert them to our exciting EPOS Messenger communications board.
Showing great innovations that are exclusive to us definitely help the cause. A clever, versatile device like EPOS Messenger is just one of the many added values aspects that are inherent in all our solutions. Added value that gives us a genuine point of difference from many of our competitors.
EPOS Messenger has been developed by our in-house development team and added as standard to all our EPOS software solutions. It is a quick, easy-to-use real-time email, paging, texting and on-screen communication tool running through the touchscreen terminal.
As a rules-based device that can be updated in a matter of seconds, it's a brilliant early warning system - a red alert device if you like - for everything from highlighting stocks are running low to rising staff costs to identifying front of house issues.
One of the beauties of EPOS Messenger is you decide what you want to highlight. Once it's been configured, then it will automatically alert you to whatever you decide you need to know about your business. Because it's proactive, it will identify potential issues long before they become a problem and start costing you revenue, profit or customer goodwill.
It's not just about spotting operational banana skins. It can also be used to highlight how staff teams perform against one another or to track special promotions or sales targets. Used in-conjunction with a loyalty scheme, it can inform when VIP customers come in or tell you that a group are celebrating an anniversary or a birthday.
Invariably, it always gets the thumbs when I demonstrate it to people as they think how they can use to improve how the run their business.
I want others to see it in action too.
As part of our on-going commitment to adding value to our EPOS proposition, we'll configure EPOS Messenger on any new solution purchased from us before Easter Monday next year (April 5 2010) FREE of charge.
Give us a call and see how EPOS Messenger can benefit your business. You'll be impressed. Very impressed.
Welcome to our E-Blog
Hello. I'm Niels Nielsen, the managing director of GS Systems, one of the UK's leading independent EPOS providers. This blog is my take on what matters to those of us who use EPOS to ensure their businesses grow. If you want to find out more about anything I'm saying simply email me or call 0800 655 6264.