Stockport City Council
Background
GS Systems enjoys a long and successful relationship with Stockport Council, a forward-thinking organisation which is implementing a wide range of exciting new initiatives for the people of the borough and the thousands of tourists who flock to the area every year.
One of Stockport Council's most recent and imaginative successes has been the Market Place/Staircase House development in Stockport town centre, which is the focal point of the Market Place/Shawcross Fold regeneration project. Although the new development takes a glance back at the town's history from its beginnings to the present, its epos and management systems features the most up-to-date technology provided by GS Systems.
This includes the new Microsoft Retail Management System software package and hardware specified and installed by GS.
"Stockport Council is progressive in every sense of the word. Not only with its regeneration schemes but also with its choice of epos to ensure it controls the business side of running its tourist centres and tourist attractions," said Marc Wikinson of GS Systems.
"We recommended Microsoft for the new complex as it provided staff with an easy to use point of sale system while at the same time giving managers all the relevant information to run the outlets effectively."
Achievements
- GS used Microsoft RMS to run the suites for both museum services divisions
- Post code analysis enables councils to monitor visitor information for informed, targeted mail shots based on the data provided.
- Salford sites require an import of data into its SAP system. RMS reports are set to export into XML file formats for ease of import
- Calendar functionality allows events to be put on the system to prompt reminders. For example notice of school parties ensures staff availability
- Messaging - a small intranet system within the POS allows members of staff to leave important messages for other colleagues. This can also be carried out from the back office
- Refund reasons determine where returned items go. For example, a broken item would be returned to the off-line stock to allow decisions to be made later as to what will be done with the product whereas an unwanted gift would be returned to the main stock for immediate availability.
- Helpful cashier prompts means certain items have an automatic prompt display. For instance, "this product requires batteries", "is the customer aware of this related product", "this product contains nuts".
- Customer sales can be assigned to a customer at a different cost from retail. This is particularly relevant in a council environment for internal transferring where costs have to be associated and accounted for separately.
Case Studies Menu
Client: Stockport City Council
Sector: Retail
Business: Council museums and tourist information centres
Purchased: GS Retail Suite
"GS is on hand to help with on-going training and maintenance and will no doubt be advising us on how best to expand and develop the system in the future."
Terry Mullney, Heritage Services
