Hospitality Multiples
The GS Hospitality Suite looks after the on-going needs of multiple site enterprises wanting greater financial and management control over individual sites and head office.
The GS Suite covers cash and stock management, central management and end2end solutions.
FAQ
We're looking for a new epos system. What makes yours special?
GS markets a sophisticated, scalable mix-and-match modular suite. This accommodates all the needs of a multiple hospitality business, regardless of chain size or number of brands. Everything is available to you, from cash and stock management, central management and end2end solutions.
What are your credentials?
As a business, GS Systems has been involved in hospitality cash and stock management for three decades. We were at the forefront of the introduction of computer-based epos solutions and continue to lead the market to optimise the benefits of epos and related technologies.
I like this modular concept. Can you explain it in more detail?
Experience shows us that a modular system is the most effective way for multiple businesses like yours purchase and utilise epos and associated technologies. With a GS Hospitality Suite you only buy what you need. There is no need to invest in hardware, software and other functionality that doesn't apply to current operational and strategic requirements. When you want to add and enhance a system as your business grows and matures or the need for greater business intelligence becomes apparent you add additional modules and build upon the existing core.
How do we decide what we're after, especially with a modular system? What modules do we need?
Most multiples already use epos so it's a matter of understanding the full potential of the new generation of epos technology. The secret is to unlock that potential as it applies to your business. We recommend starting the consultation process with a specialist like ourselves as soon as possible. Together we can discuss the benefits to each and every department in your organisation through the clever application of epos. Operations, marketing, finance, human resources, unit staff and managers, area managers, the executive and the board will all be able operate and work more effectively. By discussing the benefits you want, we can work out which modules from the mix-and-match suite apply to you today, tomorrow and the future.
Who would need to be involved in the process from our end?
We don't want to tell you how to run your organisation. However, everyone we listed on A4 has a stake in epos and need to be involved throughout the commissioning, installation and post-implementation processes. We'd recommend creating a working party led by a project manager, who will liaise and deal with us on both a strategic and day-to-day basis.
And who would work on the project from your end?
All major multiple contracts are headed by a GS director, who leads our team of project managers, technicians, engineers, developers and support staff.
Who have you worked with previously?
GS Systems has worked with many household hospitality names from Manchester United, Alton Towers and the Millennium Dome to Living Rooms, EST EST EST, Hydes and the Lowry Centre.
What is a new GS epos system likely to cost? Are there any hidden costs?
There are far too many variables to even give you ballpark figures for different sized businesses. However, the pre-quote consultancy process will clearly define your exact requirements now and in the future to ensure you optimise the success of your investment. Rest assured our pricing is extremely competitive and all our costs are transparent. Once installed, you'll notice an immediate and long term return on your investment and considerable cash savings.
You're saying it can save us money. How?
For starters, your business will be more efficient and cost effective. Real time reporting will give you tighter control. Better business intelligence will improve your tactical activity and strategic thinking enabling you to make more effective and more profitable decisions. You'll also be reducing your head count by eliminating unnecessary duplication and administration costs. These are just a few. There are many more. Ask us about them.
How can we fund an epos investment?
You can pay us for the system in one go, utilise various lease options (either through ourselves or arrange it yourself) or go for a rental agreement, depending upon how long you need the system. Lease purchase is the most popular payment method as you a) gain the benefits from the system as you pay for it b) you don't tie up a large chunk of capital c) you claim the tax back on the entire lease payment as opposed to a 25% depreciation on an outright purchase. As indication of cost, a £150,000 investment for a 20-strong estate would cost you in the region of £6 per day per unit over a five-year lease period.
Can we use our existing hardware?
You can, if you want but we'd recommend you avoid this. Our hardware is extremely competitively priced and supported with warranties. More importantly, you're accessing our knowledge, experience and expertise. Few can match this.
How long would the installation process take?
All our projects follow a systematic approach that encompasses the following:
h) Consultation, where we discuss your business model in detail to define what you want to achieve with your system.
i) Project Management, a dedicated GS director is responsible for the successful implementation from start to finish.
j) Detailed site surveys are carried out for every outlet to eliminate risk and ensure a smooth commissioning and installation process.
k) Data Setup takes place at our head office and pulls together the results of the consultation process and site survey prior to configuring your system.
l) Hot Staging also takes place off-site. This is where we test your system and put it through its paces to optimise installation efficiency.
m) Installation, our teams will work to your timetable and will always look to minimise disruption to your business.
n) On-going technical support gives you access to making the most of your system.
Would it interrupt trading?
We always look to eliminate or minimise any trading interruptions and downtime and will often work out of trading hours to suit your operational requirements.
What about all our old data?
In most cases we should be able to import data from most epos systems. However, we recommend evaluating the cost of this process versus the benefits.
What about programming and new menus and pricing?
There are plenty of options for this. We can do this for you when we configure the system and then carry on doing this as part of our bureau service. Or we can do it initially and then train and guide you so your own teams can do this or we can train your people to handle this in-house from the start. The most important thing is to decide on a route best suited to your business requirements, now and in the future.
What about reporting processes?
The GS Suite is underpinned with industry-standard Microsoft technologies to give you endless reporting options. You can use the standard built-in reports, export data to Excel or generate bespoke reports. There are endless possibilities. With our help you can pick and choose the ones that are relevant to your business.
How do we know what reports we need?
By talking to your colleagues and discussing this with us. It's very much a partnership process. And remember, we have experience working with lots of multiples, who have faced similar issues to yours. We have found that clients tend to have standard data they know they want. Once they start to understand the power and capabilities of the suite these reports evolve with our help to give them increased awareness of their business through functions like key performance indicators.
How can we assess what the value of the GS system?
Generally, even the most conservative estimates reckon an epos system, not matter how much it costs, pays for itself within 24-30 months. And as the cost, if purchased, for example through a lease arrangement, can often by less than £10 a day per unit it is a couple of extra staff hours. The real beauty of the system is the saving in terms of duplicated effort and time reduced cashing up and stocking are taken into account then an epos solution can reduce costs by hundreds of thousands a year.
How would we train our staff for the new system?
We would plan and implement introductory and on-going training around your requirements. This would be pre-planned as part of the initial consultation process. We'd also respond to any additional requirements once your system is up and running.
What about trouble-shooting in the early days?
There is 24-7 engineer and remote (on-line) support available to minimise downtime. Careful planning
How much does this cost?
Post-installation service level agreements are included in all our initial proposals. There are too many variables to give figures here.
Why do you have service level agreements?
They protect the integrity of the systems and eliminate downtime. You can also plan your epos budgets more effectively knowing what your maintenance investment is going to be at the start of each year. Software upgrades are normally part of the package so your system stays up-to-date.
Development work is key to your proposition? How much does this cost?
Let's talk and discuss exactly what you're after. We can then give you an idea of how best to achieve your objectives and the cost and timescales involved.
What's our next step?
Carry on looking through our site or contact us now for a chat.